Customer Supply & Logistics Coordinat

Customer Supply & Logistics Coordinat page is loaded Customer Supply & Logistics Coordinatremote type: Hybridlocations: Johannesburgtime type: Full timeposted on: Posted Todaytime left to apply: End Date: May 11, 2026 (5 days left to apply)job requisition id: JR111681As a Front Office Customer Service Representative (CSR), you will serve as a key interface between customers, sales, supply chain, warehouse operations, and third party logistics (3PL) partners. Your mission is to ensure a seamless order to delivery execution, high customer satisfaction, and operational excellence that supports sustainable business growth across the region. Key Responsibilities Support prospecting and customer onboarding, including sample management and alignment on commercial and logistical requirements Lead customer onboarding, including order procedures, documentation, system setup, and customer training Ensure accurate customer and product master data maintenance in SAP and related systems Own the end to end sales order lifecycle, from order entry and confirmation to delivery coordination and changes Coordinate closely with warehouses and 3PL providers to ensure timely picking, dispatch, transport, and issue resolution Manage invoicing, credit/debit notes, and month end closing activities Handle customer complaints, driving corrective actions with internal teams, warehouses, and logistics partners Act as the primary contact for daily customer enquiries, including order status, deliveries, documentation, and logistics coordination Support new product introductions, launches, trials, and phase in/phase out activities Contribute to forecasting, supply chain intelligence, and customer performance insights Participate actively in process improvement initiatives to enhance operational efficiency and customer experience Qualifications Education: Bachelor's degree in Logistics, Business Administration, Supply Chain, or similar Languages: Business fluent English; additional languages are a strong advantage Skills & Competencies • Strong customer centric mindset with a focus on service excellence • Excellent communication, coordination, and stakeholder management skills • Ability to work effectively in a global, multicultural environment • Strong prioritization, problem solving, and follow up skills • Continuous improvement and process optimization mindset • Comfortable working with SAP, Salesforce, warehouse interfaces, and data/reporting tools Our purpose guides the way In Novonesis, we know that solutions rooted in biology can help solve humanity's biggest challenges. Since we began more than a century ago, this has been our guide. It's how we've gotten so far. And it's how we'll impact the future. Now, more than ever, the world needs change. And with biosolutions, the possibilities for transformation are endless. If our purpose resonates with you, we encourage you to apply. Opportunities for everyone We are committed to an inclusive recruitment process and equal opportunity for all applicants. Therefore we ask you to apply without a cover letter or photo and instead include a few sentences in your CV explaining your motivation for applying.We make all employment decisions based on business needs and welcome candidates with a wide range of backgrounds, including ethnicity, religion, gender, sexual orientation, age, disability, or veteran status. Explore other openings If this position isn't the right fit, you may still find other opportunities with us. You're welcome to explore open roles or create a job agent to stay connected with future opportunities atCreate a job alert, and we'll let you know when new opportunities matching your interests open up. To create a job alert: Click this to set up a job alert. Please note : You'll need to sign in or create an account to proceed. Once signed in, select "Create Job Alert". Choose the job categories and locations that match your interests. Click "Create" - and we'll notify you directly when a relevant position is posted.Choose a career that matters - and never miss an opportunity to make a difference.