Customer Success Manager - South Africa

Aerobotics is a Vision AI company helping fruit producers get more yield from farm to table. Our large fruit model is trained on the biggest fruit dataset from around the world, creating a flywheel that continuously improves our product for customers. We started with fruit sizing and expanded into forecasting, grading, and are developing full yield estimation. Our platform delivers accurate, transparent insights across the fruit supply chain.

To date, we've analysed over 340 million trees and 100 million fruit, helping farmers make critical operational and agricultural decisions that maximise yield and efficiency. Our global team of 50+ professionals is headquartered in Cape Town, with commercial offices in the USA, Australia, Portugal, Spain, and South America.

As the Customer Success Manager for the Northern territories of South Africa (Limpopo and Mpumalanga) you will play a pivotal role in helping growers, packhouses, and fruit-buying companies unlock the full value of Aerobotics' TrueFruit technology. You will operate both strategically and operationally - driving structured customer engagements, guiding users through key seasonal workflows, and embedding our tools into their day-to-day decision-making. This is a critical post sale function that requires a proactive, analytical problem solver who takes ownership of customer outcomes, retention, and expansion.

You will build trusted relationships across this region's leading fruit producers and marketers, acting as their partner in applying AI driven insights to improve sizing, grading, forecasting, and overall yield performance. Your work will directly influence their commercial results and operational decisions across the season. If you are passionate about the future of fruit production and excited by the opportunity to drive measurable ROI through world leading computer vision technology, this role offers a unique chance to shape the success of an entire market.

We're looking for someone located in Tzaneen, Letsitele, Hoedspruit or Nelspruit who can easily travel to customers.

• Develop and maintain strong relationships with growers and fruit buying companies in the region.
• Act as a key point of contact for customers, ensuring they maximise the value of our technology.
• Conduct regular check ins with customers to review their use of our products and provide strategic guidance.
• Identify customers with a churn risk and set up a rescue plan with the broader team.
• Identify opportunities to expand with existing customers and put together a plan to execute.
• Ensure effective external and internal communication with customers and teams across regions.

• Working closely with our onboarding team, you will oversee the end-to-end onboarding process for new and existing clients.
• Ensure that customer accounts are set up and configured correctly.
• Use CRM to track onboarding tasks and customer engagement.

• Proactively address any issues or concerns raised by customers, ensuring timely resolution.
• Collaborate with internal teams to resolve customer challenges and improve processes.
• Monitor customer health and intervene proactively to prevent churn.

• Maintain accurate records of customer interactions and activities.
• Generate and analyse reports on key customer success metrics, such as time to value, expansion available and customer satisfaction scores.

• Bachelor's degree or equivalent experience in customer success, business, or a related field.
• 3+ years of experience in Customer Success, Account Management or Business Development, preferably in the technology or agricultural sectors.
• Strong communication and interpersonal skills, with an ability to build and maintain relationships.
• Excellent attention to detail and proactive problem solving skills.
• Customer centric approach to all interactions.
• Proficiency with CRM software and customer success tools (e.g., Salesforce).
• Ability to work independently and manage multiple priorities in a remote work environment.
• Willingness to travel frequently with customers in person.
• Fluency in Afrikaans and English.
• Located in Tzaneen, Letsitele, Hoedspruit or Nelspruit.