Customer Success Manager

This role will be a part of the Direct team in South Africa while working very closely with the Central Uber Direct teams.

You will use your business development skills working with a growing base of Partners (Enterprise/Key accounts) to fuel Uber Direct (Delivery as a Service Product) growth in South Africa, leading the relationships with top managers in the industry. Direct is a new business that focuses on last-mile and same-day delivery across multiple verticals - Online Food Delivery, Grocery, Retail, E-commerce, and more; rapidly growing the ways in which Uber connects the world!

You will play an integral role on a cross-functional team, performing towards our vision and strategy of connecting e-commerce to final consumers. You will be the face of Uber Direct externally to a portfolio of partners, where you will negotiate and help operate/handle high-priority partnerships that drive revenue growth. You will collaborate across internal teams including product, finance, legal, compliance, and operations to provide the best service to our customers!

You will focus on pursuing new merchants (restaurant, retail and grocery, marketplaces) in South Africa to offer our newest "Direct" product by effectively communicating the value proposition of our on-demand delivery for partners (Delivery as a Service). You will be responsible for building the Direct business pipeline, forecasting opportunities, and constructing territory and account plans. Companies have evolved and now understand the importance of being close to their customers. Quick delivery is part of that offering, and we have a great logistics team that can deliver.

As an Uber Direct Account Manager, you will be at the heart of the Uber Direct South Africa team, supporting the growth of the South Africa business by:

1. Prospecting into high-value accounts that are ideal targets for Uber Direct (DaaS)
2. Promoting the Uber Direct value proposition - Clearly understand and communicate the value of Uber Direct to prospects and customers.
3. Seek and achieve logistics, same-day delivery, and delivery as a service industry knowledge to have enriching conversations with Enterprise accounts
4. Lead and coordinate end-to-end sales for Enterprise Direct prospects including qualification, education, pricing/quoting, and contract negotiation to close deals
5. Provide opportunity status by regularly updating our CRM, doing weekly forecasts, and participating in quarterly business reviews
6. Building long-term relationships with Uber Direct customers - Develop substantial and long-lasting relationships with key partners by focusing on building trust and crafting successful joint business plans
7. Supervising the activity and analyzing data - Perform a broad range of financial, quantitative, and qualitative analyses to continuously improve the reliability of the orders and bring together additional value. Look for ways to achieve and exceed monthly goals (financial and qualitative). Present and report key results to partners, internally and externally
8. Contributing to Uber Direct by offering improvement - Act as an ambassador of Uber's mission, brand, and product - being a problem solver for partners and team. Identify ways to further develop Uber Direct offerings to answer to partners' needs

The experience you will bring:

1. 3- 6 years of relevant and proven experience in B2B sales and/or Account Management
2. You're a self-starter and take the initiative to seize opportunities: The Direct team is evolving every day and requires highly motivated individuals who thrive in a fast-paced environment, have high adaptability to change, and have the ability to implement quickly (adjusting from long-term thinking to immediate action tactical responses)
3. Shown ability to collaborate and build trust with a diverse stakeholder set including senior leadership
4. Excitement for solving ambiguous and complex problems - experienced with demonstrating quantitative and qualitative sources to translate complex problems into clear, concise, and practical solutions. You need to be structured and have attention to detail

1. Experience with Stakeholder Mapping: The ability to identify and influence multiple decision-makers (The "Champion," the "Economic Buyer," and the "Gatekeeper").
2. CRM Mastery: High-level proficiency in Salesforce, HubSpot, or Microsoft Dynamics-specifically using data to forecast revenue.
3. Data Literacy: The ability to pull reports and translate "usage metrics" into a "value story" for the client. SQL knowledge is an advantage
4. Industry Expertise: Deep knowledge of a specific vertical (e.g., SaaS, Healthcare, or Fintech) to act as a trusted advisor rather than just a vendor.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .