Customer Services Advisor

Customer Services Advisor page is loaded Customer Services Advisorlocations: ZAF Cape Town - 10 Rua, Da Gama St, Foreshore, Cape Towntime type: Full timeposted on: Posted Todayjob requisition id: RJob Title:Customer Services AdvisorJob DescriptionWith game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each other's success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities. You'll be working on-site from our vibrant Cape Town office where creativity meets cutting edge technology. All the while you'll become part of a community of likeminded individuals that become friends for life. What you will do in this role Taking ownership of high profile, escalated cases from beginning to resolution Manage work order within business SLA's Consistently applying agreed behavioral and compliance standards Sharing knowledge and skills with other members of the team Communicating new information that is relevant to the campaign to colleagues, customers and managers Developing and maintaining current knowledge of the campaign Ensuring first contact resolution at all times Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes Providing excellent customer experiences at all time Verifying and updating customer information Proactively offer solutions to any issues or concerns that customers might face Your qualifications and experienceThis Customer Support Advisor role at Concentrix is a great match if you: Have a minimum of 6 months international Call Centre experience (essential) Have a minimum of 6 months target driven sales experience (essential) Passed Grade 12 Ability to work shifts aligned to UK business hours Proficient in English verbal communication Are self-motivated and highly responsibleWhat's in it for you In this role, we offer benefits that help you support your unique lifestyle: A monthly salary of R7166.25 Fantastic Employee Assistance Programme (EAP) Medical aid for main member covered by company Subsidised transport Group life cover Access to financial well-being sessions, will writing sessions and stress management sessions Team building and upskill training opportunities Interactive and inclusive company culture Eligibility to work In accordance with South African law, only applicants who are legally authorised to work in the SA will be considered for this position and the appointment will be made in line with the company's EE Plan. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.Location:ZAF Cape Town - 10 Rua, Da Gama St, Foreshore, Cape TownLanguage Requirements:Time Type:Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the # Mission: Hi, we're Concentrix. We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.# Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we're so much more. Human-centered, tech-powered, intelligence fuelled. Every day we're busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it's designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We're the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.