TRAFFIC
KwaZulu-Natal
Customer Service Team Leader: Drive Performance & Coaching
CXP are now part of the Huntswood Group
South African Rand . ZAR 200,000 - 300,000
Job Description
A leading customer service firm in KwaZulu-Natal seeks a Team Leader to drive superior customer service. The role involves managing KPIs, team motivation, and HR matters, while ensuring a consistent employee experience aligned with company values. Candidates should have at least 2 years of experience in an international call center and possess strong problem-solving skills. This is an opportunity to lead a team and implement ongoing improvements in service delivery.
About This Role
Career insights for First-Line Supervisors of Non-Retail Sales Workers positions
Salary Benchmark
$84,570/year
Source: O*NET (USD)
Key Skills for This Role
Active Listening
Management of Personnel Resources
Monitoring
Speaking
Coordination
Common Technologies
Oracle Marketing Cloud
Salesforce Platform
Salesforce Sales Cloud
YouTube
Cisco Webex
8x8 Work
Zoom
Microsoft Dynamics 365
Job Overview
Date Posted
12 Mar 2026
Salary
South African Rand . ZAR
200,000 - 300,000
Location
KwaZulu-Natal, South Africa