Customer Service Team Leader: Drive Performance & Coaching

A leading customer service firm in KwaZulu-Natal seeks a Team Leader to drive superior customer service. The role involves managing KPIs, team motivation, and HR matters, while ensuring a consistent employee experience aligned with company values. Candidates should have at least 2 years of experience in an international call center and possess strong problem-solving skills. This is an opportunity to lead a team and implement ongoing improvements in service delivery.