TRAFFIC
KwaZulu-Natal
Customer Service Team Leader: Coach, Improve KPIs
CXP are now part of the Huntswood Group
Job Description
A customer service firm in KwaZulu-Natal is seeking a Team Leader to drive superior customer service performance. The role focuses on achieving high-quality results and operational efficiency for clients. Responsibilities include managing team KPIs, handling HR matters, and ensuring team motivation. Ideal candidates will have at least 2 years of experience in a customer service team leader role within an international call center. Strong problem-solving skills and attention to detail are essential.
About This Role
Career insights for First-Line Supervisors of Non-Retail Sales Workers positions
Salary Benchmark
$84,570/year
Source: O*NET (USD)
Key Skills for This Role
Active Listening
Management of Personnel Resources
Monitoring
Speaking
Coordination
Common Technologies
Oracle Marketing Cloud
Salesforce Platform
Salesforce Sales Cloud
YouTube
Cisco Webex
8x8 Work
Zoom
Microsoft Dynamics 365