TRAFFIC
KwaZulu-Natal
Customer Service Team Lead, Call Centre Excellence
Mr Price Group
South African Rand . ZAR 200,000 - 300,000
Job Description
A retail company in Durban is looking for a Team Leader for its Customer Service Call Centre. The successful candidate will lead and support a team of call centre agents to deliver exceptional customer service while achieving operational goals. Responsibilities include motivating agents, handling escalated queries, and fostering a positive team culture. Candidates should have 3-4 years of customer service experience and be skilled in Microsoft Office applications. This role demands strong communication skills and a customer-focused mindset.
About This Role
Career insights for First-Line Supervisors of Non-Retail Sales Workers positions
Salary Benchmark
$84,570/year
Source: O*NET (USD)
Key Skills for This Role
Active Listening
Management of Personnel Resources
Monitoring
Speaking
Coordination
Common Technologies
Oracle Marketing Cloud
Salesforce Platform
Salesforce Sales Cloud
YouTube
Cisco Webex
8x8 Work
Zoom
Microsoft Dynamics 365
Job Overview
Date Posted
12 Mar 2026
Salary
South African Rand . ZAR
200,000 - 300,000
Location
KwaZulu-Natal, South Africa