Customer Service Team Lead, Call Centre Excellence

A retail company in Durban is looking for a Team Leader for its Customer Service Call Centre. The successful candidate will lead and support a team of call centre agents to deliver exceptional customer service while achieving operational goals. Responsibilities include motivating agents, handling escalated queries, and fostering a positive team culture. Candidates should have 3-4 years of customer service experience and be skilled in Microsoft Office applications. This role demands strong communication skills and a customer-focused mindset.