Customer Service Specialist

The Customer Service Specialist is responsible fordelivering world-class customer support to US-based customers across multiplechannels, including inbound calls, email, and chat. This role focuses onresolving queries efficiently, ensuring customer satisfaction, and maintainingservice excellence in a fast-paced call centre environment

• Serve as the first point of contact for customers with afriendly, patient, and solution-focused approach.
• Listen actively to understand customer needs, concerns, andexpectations.
• Provide clear and accurate information about products,services, and account details.
• Resolve customer queries with urgency while maintaininghigh quality and service excellence.
• Ensure customers feel heard, appreciated, and fullyassisted before ending the interaction.
• Handle sensitive or complex issues with professionalism,discretion, and empathy.

• Deliver service that aligns with client expectations,quality guidelines, and compliance standards.
• Maintain accurate and detailed records of customerinteractions on CRM systems.
• Follow communication guidelines and processes designed toprotect customer data and enhance service consistency.
• Take ownership of customer issues and follow through wherenecessary to ensure full resolution.
• Provide feedback on customer trends to support continuousservice improvement.
• Participate in coaching, feedback, and trainingsessions to refine service skills.
• Support team targets and contribute to apositive, service-driven team environment.
• Share ideas for improving customer experience,workflows, or operational processes.
• Collaborate with colleagues to ensure seamlessservice delivery across the campaign.

• Minimum 1 years' Customer Service or Call Centre Experience
• International Campaign experiences is advantageous
• Ability to work in US hours and weekends.