Customer Service Specialist

Johannesburg, South Africa Posted on 23/12/2025

Norman Goodfellows are seeking a Customer Service Specialist to join our team. The successful candidate will be responsible for delivering excellent customer service, handling enquiries efficiently, and ensuring a positive experience for all customers.

Respond to customer enquiries via phone, email, and other communication channels

Resolve customer issues promptly and professionally

Process orders, returns, and service requests accurately

Maintain up-to-date customer records and documentation

Liaise with internal departments to ensure customer needs are met

Follow company policies, procedures, and service standards

Identify opportunities to improve customer satisfaction and service processes

Conducting outbound sales calls

Own transport

Afrikaans speaking is advantageous

Previous experience in a customer service or client-facing role

Strong communication and interpersonal skills

Excellent problem-solving abilities

Ability to remain calm and professional under pressure

Strong attention to detail and organisational skills

Proficient in basic computer systems and customer management software