Customer Service Specialist

Norman Goodfellows are seeking a Customer Service Specialist to join our team. The successful candidate will be responsible for delivering excellent customer service, handling enquiries efficiently, and ensuring a positive experience for all customers.

• Respond to customer enquiries via phone, email, and other communication channels
• Resolve customer issues promptly and professionally
• Process orders, returns, and service requests accurately
• Maintain up-to-date customer records and documentation
• Liaise with internal departments to ensure customer needs are met
• Follow company policies, procedures, and service standards
• Identify opportunities to improve customer satisfaction and service processes
• Conducting outbound sales calls

• Own transport
• Afrikaans speaking is advantageous
• Previous experience in a customer service or client-facing role
• Strong communication and interpersonal skills
• Excellent problem-solving abilities
• Ability to remain calm and professional under pressure
• Strong attention to detail and organisational skills
• Proficient in basic computer systems and customer management software

• Provident fund
• Group life and Funeral
• Competitive Salary