Customer Service Representative - South Africa On-site

ClearSource is seeking an exceptional customer service professional to join our team as a Customer Care Specialist. In this role, you will provide technical product support for our client's premium line of grills and smart meat thermometers. You will help customers troubleshoot product issues through information they provide and through real-time data from an app connected to the product.

• Assist customers with inquiries about product features and troubleshooting issues.
• Diagnose and resolve issues with a combination of customer input, app-provided data, and your creative and problem-solving skills while using an extensive knowledge base.
• Ensure each interaction is handled with patience and care, making the customer feel valued.
• Work closely with your Team Lead to meet Key Performance Indicators (KPIs), such as schedule adherence, customer satisfaction (CSAT), and service levels.
• Continuously improve your skills through coaching and feedback to deliver an excellent customer experience.

• High school diploma (or equivalent).
• 1+ year of experience in a call center or customer support role.
• Preferably with Financial Background.
• Strong English communication skills.
• A customer-first mindset with the ability to listen, empathize, and deliver timely, accurate solutions.

ClearSource offers a competitive salary as well as opportunities for career growth and professional development. We also offer:

• Medical Aid
• Retirement Fund
• Risk Policy (Funeral, Life & Disability Cover)