Customer Service Representative R8000-R11000 Medicial Aid + Provident Fund

Randburg, South Africa Posted on 10/18/2022

Staff Domain connects the best local talent with leading progressive businesses from all around the world. We believe great professionals need a great environment to enjoy and thrive in. We have a State-of-the-art office facility in Randburg equipped with high speed internet and business grade computers.

Our fun and supportive culture underpins our strong focus on learning and development. We work hard to ensure that you receive a strong induction and learning and development programs customized to propel you towards your long term career goals. That can include courses that help you attain specific technical skills or a program that develops you as a team leader. This role will be reporting physically to the office from day 1.

Join us and enjoy:

• Great Health Insurance for you and 1 dependent
  
• Life insurance
  
• Market leading salary
  
• Health and fitness programs
  

We are searching for an OUTGOING, MOTIVATED, ENERGETIC and highly analytical Customer Service Representative who will answer customer calls, transfer to designated departments, and mitigate issues via appropriate channels, maintain knowledge of our products and services and obtain customer feedback. You will be across the client's multiple platforms, such as chat, email, and phone. You will provide insight into common queries and recommendations to continuously enhance the customer experience online & offline.

A top-notch Customer Service Representative will demonstrate excellent time management skills and be passionate about customer service and self-improvement. Ideal candidates should be great brand ambassadors who are willing to go the extra mile to ensure customer satisfaction.

Job Description:

• Maintaining a positive, empathetic, and professional attitude toward customers always.
  
• Answering multi-line customer phone calls in a timely and effective manner.
  
• Improving customer service experience, create engaged customers and facilitate organic growth.
  
• Effectively communicating with customers and de-escalating concerns where required.
  
• Generate, follow up, and management of support tickets for engineering and sales team.
  
• Maintain high levels of accuracy and integrity of data and compliance in the ticketing system.
  
• Taking ownership of customers issues and following problems through to the appropriate resource.
  
• Meet customer satisfaction goals set forth by management.
  
• Providing feedback on the efficiency of the customer service process.
  
• Managing and communicating with customers, sales, management, engineers and support staff.
  
• Ensure customer satisfaction and provide professional customer support.
  
• Manage and coordinate scheduling of appointments, meetings and events for the team.
  

Requirements

2+ years of relevant experience in customer service required.

Excellent interpersonal skills.

Excellent communication skills both verbal and written.

Service minded, proactive and hands on.

Ability to work autonomously and multitask, prioritize, and manage time effectively

An empathetic, resilient, and motivational approach to provide customer centric solutions.

A genuine desire and ability to find a solution for every customer on every call.

Strong Computer skills (minimally word & excel but Autotask software preferred)