Customer Service Representative - Hillbrow

At Mukuru, we don't just process transactions we help people stay connected to what matters most. As a Customer Service Representative, you'll play a vital role in delivering trusted financial services while creating a seamless and positive experience for every customer.

You're at the heart of our customer experience. Every transaction you process and every interaction you have builds trust, ensures compliance, and strengthens our brand.

Deliver trusted service

• Process foreign exchange transactions accurately and efficiently
• Ensure all transactions are legally compliant by verifying documentation
• Identify and flag any potential fraud risks

Create great customer experiences

• Assist customers with their needs in a professional and friendly manner
• Provide clear, accurate information about Mukuru services
• Uphold the Mukuru brand through every interaction

Own your accuracy and accountability

• Manage and balance your daily stock and transactions
• Maintain strong attention to detail to ensure error free processing
• Stay up to date with systems, policies, and regulations

Keep learning and growing

• Continuously build your knowledge of foreign exchange, systems, and compliance
• Participate in training and development to stay current and competent

• Grade 12 (or equivalent)
• 1+ year experience in customer service
• Knowledge of foreign currencies, FICA, and exchange control regulations
• Strong attention to detail and accuracy
• Good communication and organisational skills

• A customer-first mindset with a passion for helping people
• High integrity and a strong sense of responsibility
• Ability to stay calm and focused in a fast-paced environment
• A team player who takes pride in delivering quality work

NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY'S DIVERSITY AND INCLUSION PLANS