Customer Service Representative

Randburg, South Africa Posted on 25/03/2026

We are seeking a dedicated and customer-focused individual to join our team as a Customer Care Agent . In this role, you will be responsible for handling incoming calls and assisting customers with Technical and Billing Enquiries. You will ensure a seamless customer experience by providing accurate information, resolving inquiries efficiently, and adhering to company policies and procedures.

• Previous customer support or help desk experience in the mobile services industry
  
• Attention to detail so you know when to escalate anomalies.
  
• High Energy and Engaging Personality
  
• Identify customers' needs, clarify information, research every issue and provide accurate, valid and complete information by using the right tools
  
• Outgoing and humorous outlook
  
• Excellent communication skills are a MUST.
  
• Be humble as we sometimes get escalated by incidents that are outside of our control.
  
• Must be willing to work with Back Office and Chat Channels over and above the voice channel.
  
• Understanding of PCI Compliance
  
• Willing to work international hours with reliable transport as attendance is a major KPI.
  
• Sense of Urgency when there's a crisis
  
• Build relationships and liaise with all support departments respectively.