Customer Service Representative (CSR)

We are seeking a highly motivated and customer-focused Customer Service Representative (CSR) to join our growing team. The ideal candidate is personable, resourceful, and thrives in a fast-paced environment, managing a high-volume customer portfolio. This role is perfect for someone who is passionate about helping customers, building relationships, and identifying opportunities to enhance the overall customer experience.

There is strong potential for professional growth within the company for individuals who demonstrate initiative, reliability, and a commitment to excellence.

• Serve as the primary point of contact for customer inquiries via phone, email, and ticketing systems
• Manage and support a high-volume portfolio of customer accounts while maintaining exceptional service standards
• Resolve customer issues efficiently while maintaining a positive and professional demeanor
• Build and maintain strong relationships with customers to ensure satisfaction and retention
• Identify opportunities for soft sales or service upgrades when appropriate
• Document and track all customer interactions accurately in support systems
• Collaborate with internal teams to resolve complex customer concerns
• Continuously seek ways to improve customer experience and internal processes

• Previous experience in Customer Service, Customer Success, or Support roles
• Proven experience working with Freshdesk and/or Zendesk ticketing systems
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, etc.)
• Experience handling high customer volumes or large account portfolios
• Strong communication and interpersonal skills
• Demonstrated soft sales experience or ability to identify upsell opportunities
• Excellent problem-solving skills and attention to detail
• Ability to multitask and prioritize in a fast-paced environment
• Flexible availability and adaptability to changing schedules

• Customer savvy and solutions oriented
• Friendly, personable, and professional
• Strong relationship building skills
• Organized and detail oriented
• Team oriented with a proactive attitude
• Eager to learn and grow within the company

• Opportunity for career advancement and growth
• Supportive and collaborative team environment
• Dynamic role with exposure to diverse customer needs