Customer Service Manager (3PL lead)

# Job - Customer Service Manager (3PL lead)Johannesburg,South AfricaFull timeJR Operates within a highly complex, multi node South African logistics network , comprising 9 locations, multiple production and co packing sites, and approximately 250 direct customer drop points nationally. Accountable for end to end management of Finished Goods, Raw and Packaging material movements executed by 3PL partners across inbound, inter site, co packer and outbound flows. Manages operations in an environment with non integrated systems between Diageo and 3PLs , creating heightened complexity in inventory visibility, reconciliation, control integrity and working capital risk . Plays a critical integrative role across MOVE, Planning, Toll Manufacturing and TPO operations , where physical inventory movement remains outsourced despite dedicated Customer Service roles. Carries significant service, inventory, compliance and financial risk exposure , requiring strong governance, due diligence and performance management despite having no direct reports. Minimum 5 years' experience in OTC, logistics or supply chain operations Proven experience managing 3PL partners in a complex operating environment Strong operational background with demonstrated accountability ownership Degree in Business, Supply Chain Management or related BSc field Strong working knowledge of WMS systems and operational data Excellent stakeholder engagement and influencing skills Strong numeracy and analytical capability, with KPI driven decision making Failure to Uphold Standards: Inability to consistently apply EISC, MOVE, HSE or Quality standards Weak Performance Management: Limited ability to define, track and enforce tiered KPIs and supplier performance expectations Resistance to Change: Inability to drive and sustain continuous improvement initiatives Diversity statement: Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this. We embrace diversity in the broadest possible sense. This means that you'll be welcomed and celebrated for who you are just by being you. You'll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more. Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world. If you require a reasonable adjustment, please ensure that you capture this information when you submit your application. With over 200 brands sold in more than 180 countries, we're the world's leading premium drinks company. Every day, over 29,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers - the brands we're building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world.Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you'll collaborate with talented thinkers, leaders, and makers from all corners of the world. Together, you'll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of.With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you'll be empowered to be you. Just bring your ambition, curiosity and ideas, and we'll celebrate your work and help you reach your fullest potential. Primary Location: Johannesburg,South Africa