Customer Service Host

Providing world-class customer service by responding to customer queries by telephone, email, and online chats Processing and resolving incoming and outgoing contacts in a multimedia environment Processing pertinent information into relevant databases Completion of tasks assigned during shift Customer relationship building and management as well as cross selling products and services Problem solving tasks during shift Handling and taking full responsibility for customer related queries Excellent time management and adherence to schedule Performing extra tasks given by managers / shift supervisors as required Clear and concise verbal and written communication skills The ability to handle complex interactions clearly and effectively Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals Exceptional attention to detail, ensuring high standards of quality in all interactions Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations Matric with 2+ years of customer service experience, or a completed Degree/Diploma with no experience required Must be available to work 24/7 shifts Must have reliable transport In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards Experience in developing and executing customer retention strategies Expertise in managing multiple customer contacts simultaneously. We're dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career. Your hard work and achievements won't go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential. Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from. Competitive Remuneration Free Daily Meal Free Massages On-site Free On-Site Gym Group Life Cover Funeral Fund Benefit Financial Services Assistance Curro School Fees Benefit Income Continuation Benefit Leadership Training Referral Bonus Medical Aid Subsidy Free Sleep Coaching On-site Barista Retirement Annuity Subsidy Team socials all about putting your experience first and ensuring honesty and fairness in all we do.