Customer service

Recruiter: Callforce Direct

Job Ref:

Date posted: Friday, March 6, 2026

Location: Sandton, South Africa

The Customer Service Representative is responsible for delivering exceptional customer support to customers. The role involves handling inbound and outbound customer interactions, resolving product or service queries, and ensuring a positive customer experience while maintaining service level agreements (SLAs) and quality standards.

• Attending to pricing queries
• Correctly capturing each interaction on SAP
• Creating quotations
• Generating reports
• Handling incoming and outgoing calls, and providing support to customer queries including checking of Proof of Deliveries (PoD) for customers
• Helping our sales reps. to process customer orders
• Liaising with customer head buyers concerning new stock and price changes
• Placing orders
• Stock availability
• Successfully solving sales related queries.
• Supporting managers with customer complaints and orders.
• Creating credits & debits
• Liaise with accounts department to check on query content and to see which invoices are not paid.
• Month end process (allocation of payments, clearing of accounts)
• Booking and ordering stock
• Booking deliveries
• Capturing order cancellations
• Checking on failed deliveries and book items back into stock
• Delivery status queries
• Liaising with logistics regarding location of stock and delivery dates.
• Manage goods and return process and credit requests
• Managing failed deliveries
• Processing returns
• To check back orders on the account.
• Tracking orders and identifying future risks and trends.
• Tracking orders for clients
• Investigating customer claims
• Logging and clearing claims

• Grade 12 / Matric (essential).
• Previous customer service 1+ Year
• Experience supporting appliance, technical, or retail products
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict resolution skills.