TRAFFIC
Gauteng
Customer Service Engineer I
iOCO Tech
Job Description
We are seeking a highly experienced Customer Service Engineer I with over five years of practical service delivery experience in desktop support and generalist IT environments. The successful candidate will provide effective onsite and remote user support, including VIP user support, while diagnosing hardware issues and performing machine reloads. The role includes maintaining office and boardroom IT environments and providing basic server support to ensure operational continuity.
What you'll do:- Onsite and Remote User Support to Client.
- General maintenance to office/boardrooms
- VIP User Support
- Diagnose Hardware issues
- Reload of machines
- Grade 12
- A+
- N+
- Soft Skills
- ITIL is advantageous
- Mobility Support
- MCSE
- HP Hardware Certifications is advantageous
About This Role
Career insights for Computer, Automated Teller, and Office Machine Repairers positions
Salary Benchmark
$45,760/year
Source: O*NET (USD)
Key Skills for This Role
Active Listening
Repairing
Critical Thinking
Complex Problem Solving
Troubleshooting
Common Technologies
Email software
IBM Notes
Microsoft Exchange
Microsoft PowerPoint
Linux
Microsoft operating system
Microsoft Windows
Database software