Customer Service Engineer DX Invitro - Western Cape

Siemens Healthineers is recruiting for a Customer Service Engineer to install, troubleshoot, repair, and maintain state of the art in vitro medical equipment and address customer needs promptly and professionally. This is a field role with considerable independence, travelling to and working at customer sites.

• Work in cooperation with the Customer Care Centre to carry out service, maintenance, updates and installation of Siemens Healthineers products within your designated product range and assist under supervision with other products.
• Ensure material parts are processed in accordance with policy.
• Maintain all test equipment, tools and company property in good and working order.
• Escalate appropriate situations where customer satisfaction is compromised, or contractual obligations are unlikely to be met.
• Maintain good communications and teamwork with all managers and colleagues.
• Understand and comply with Siemens Healthineers work instructions, quality policy, codes of conduct policies and regulatory requirements at all times.
• Identify opportunities to improve efficiency and effectiveness of team processes.
• Complete personal administration and company mandatory training in a timely and accurate manner.
• When applicable, provide out of hours technical service support and complete individual mandatory weekend working provision.
• Attend product training courses locally and abroad to build competence in providing technical assistance and support to customers.
• Work as part of a multidisciplinary team within customer services to ensure our company values are achieved.

• National diploma/degree/b tech/advanced diploma in Electronics, Engineering, Biomedical or related field.
• Ideally you will have previous field service experience where you have made fault finding on electronic or medical equipment. You will also be required to have strong IT, Microsoft Office and networking infrastructure skills. Minimum 3 years of experience with in vitro equipment.
• Your customer facing skills will be invaluable, as you will be required to interface with customers and staff at all levels within Siemens Healthineers, third parties, contractors, sub contractors and suppliers and must quickly gain the respect of others, both colleagues and customers at all levels.

• This role provides support mainly for the Western Cape region however you may be required to support other regions.
• You need to have a valid South African driver's license and your own vehicle.
• You must not have restrictions to travel.
• Must be a South African National, preferably from a designated diversity group.