Customer Service Coordinator

To manage and maintain client relationships by ensuring efficient and accurate order fulfilment.

KEY DUTIES AND RESPONSIBILITIES

• Review pricing on sales orders received from customers, approve, and accurately capture them in the system.
• Monitor label stock based on orders received and flag the need for reorders where necessary.
• Capture purchase orders in the Alpla purchase order system.
• Coordinate with customers regarding delivery dates and follow up to ensure timely deliveries.
• Compile Excel spreadsheets under supervision (initially).
• Perform invoicing tasks under supervision.
• Handle additional administrative functions as required.
• S6.3Responsible to comply with all Hygiene requirements in the plant.
• S6.2Support complaint handling by reporting all identified non-conformities and support in the implementation of effective corrective actions determined by the process owner, when needed.

S10 (Ensure occupational health, safety and environment)

• Ensure that HSE compliance in own area of responsibility.
• Report any incident or unsafe conditions seen in the plant/ work area.

QUALIFICATIONS, SKILLS AND EXPERIENCE REQUIRED:

• Minimum Matric with a relevant tertiary qualification.
• 2-3 years of customer engagement experience.
• Proficiency in Excel with above-average skills.
• Strong ability to use systems and adhere to procedures.
• Problem solving skills and a knack for relationship building.
• Team oriented with the ability to work effectively in a collaborative environment.
• Strong time management and resource allocation capabilities.
• Ability to prioritise, plan, and perform tasks independently with minimal supervision.

ALPLA CORE COMPETENCIES VALUED:

• Communication - clear, professional, and effective in verbal and written interactions.
• Teamwork & Collaboration - Builds relationships, supports colleagues, and works toward shared goals.
• Problem Solving & Decision Making - identifies problems, analyze data and finds solutions
• Accountability & Resilience - remains flexible and composed in a fast paced environment
• Ethical Conduct & Integrity - Acts with honesty and adheres to Alpla policies and standards
• Continuous Learning & Development - Continuously develops skills and knowledge and embraces feedback.

• Market Related Salary
• Professional working environment with Global Exposure
• Medical Aid
• Employee Assistance Program
• We facilitate a smooth start through individual and accurate training and professional guidance and support.
• We offer you a challenging task with a high degree of personal responsibility.
• Your individual performance will be remunerated, and your development will be supported by us.
  Note: Applicants who do not receive a response within 5 days after the closing date can safely assume that their application was unsuccessful.