Customer Service Consultant

Customer Service Consultant

Customer Service

Administration

Honeydew (Jhb)

R15K - R20K CTC Per Month (pending proven experience)

To act as an effective link between customers and the company by providing accurate information, resolving queries, and ensuring a high standard of customer service. The role focuses on handling inquiries, supporting product and service decisions, and resolving complaints efficiently.

• Meet and exceed agreed performance targets.
• Achieve goals through effective planning, execution, and self-management.

• Resolve customer queries, complaints, and issues at first point of contact.
• Provide accurate product and service information to support informed customer decisions.
• Follow up on customer interactions to ensure resolution.
• Participate in quality forums to drive continuous service improvement.
• Assist walk-in customers with their needs.
• Liaise with internal departments to resolve customer queries.

• Assist sales staff with customer queries and order processing.
• Receive and process customer orders according to company procedures.
• Amend orders based on production feedback.
• Coordinate closely with dispatch and production teams.
• Provide feedback to customers and sales staff regarding order issues.
• Handle telesales calls.
• Assist with customer quotations and follow-ups.
• Provide product availability and feedback to customers.
• Manage credit queries and customer support issues.

• Office-based role
• Permanent position
• Full-time employment

• Minimum: Matric / Grade 12
• Relevant customer service experience (agricultural industry experience preferred)

• Fluent in Afrikaans and English (written and verbal)
• Intermediate computer literacy (MS Word, Excel, Outlook)
• Strong active listening skills
• High level of social perceptiveness
• Knowledge of customer service principles and processes
• Ability to assess customer needs and ensure satisfaction

• Strong written communication skills with clear structure and appropriate language
• Effective verbal communication, adaptable to different audiences

• Ability to lead, motivate, and inspire others
• Strong conflict management skills
• High level of interpersonal sensitivity and empathy
• Team-oriented mindset with a collaborative approach

• High drive and commitment to achieving results
• Tenacity and persistence in achieving objectives
• Strong planning, organising, and control skills

• Analytical thinking and problem-solving ability
• Sound judgment and decision-making skills

• Ability to adapt to changing environments
• Strong stress tolerance in challenging situations

• High levels of motivation, integrity, and fairness
• Strong work ethic and commitment to excellence