Customer Service Advisor

Job Title:Customer Service AdvisorJob DescriptionNow is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as aSales Advisorworking on an internationally innovative campaign. You will earn uncapped commission plus a basic salary of R8500 . This opportunity is for those who enjoy working at night as well as weekends ( Saturdays, Sundays & Public Holidays ) with a night shift allowance and subsidized company transport for night shifts. You'll be working on-site from our vibrant Cape Town office, where creativity meets cutting-edge technology. All the while, you'll become part of a community of like-minded individuals who become friends for life. What you will need for this Role: 12 months Customer Service BPO with upselling (essential) Experience with working Night Shift/USA hours Proficient in English verbal and written communication Passed Grade 12 A clear criminal record Computer literate Have a passion for sales Are self-motivated and highly responsible What's in it for you In this role, we offer benefits that help you support your unique lifestyle: A monthly salary of R8500 Uncapped Commission Medical aid for the main member / Medical Insurance for the employee and two dependents Pension Fund Group life cover Subsidized transport Fantastic Employee Assistance Programme (EAP) Access to financial well-being sessions, will-writing sessions and stress management sessions Team building and upskill training opportunities Interactive and inclusive company culture Access to our world-class cafeterias and recreational areas Access to our on-site nurse What you will do in this role Offer customers additional products whilst providing an excellent service Establish customers' needs to in order to sell the right product Assist customers with promotional enquiries Responsible for retaining customers and selling additional products and services Providing excellent customer experiences at all times Verifying and updating customer information Work toward targets aligned to KPIs Taking ownership of high-profile, escalated cases from beginning to resolution Consistently applying agreed behavioural and compliance standards Sharing knowledge and skills with other members of the team Proactively offer solutions to any issues or concerns that customers might faceAfter applying, you will be sent a link to complete a quick online chat-based interview. We don't want you to miss out on the opportunity so please check all of folders for the link after applying. Completing and passing this step is essential for shortlisting. With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each other's success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities. Eligibility to work In accordance with South African law, only applicants who are legally authorised to work in the SA will be considered for this position and the appointment will be made in line with the company's EE Plan. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.:ZAF Cape Town - 10 Rua, Da Gama St, Foreshore, Cape TownLanguage Requirements:Time Type:Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the # Mission: Hi, we're Concentrix. We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.# Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we're so much more. Human-centered, tech-powered, intelligence fuelled. Every day we're busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it's designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We're the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.