Customer Service Advisor

Our Client is looking for Customer Care Specialist - Student Support to provide high-quality, compassionate support to students across a range of academic and personal concerns. This role ensures a smooth and responsive experience by assisting with inquiries, connecting students to appropriate resources, and advocating for their needs.

Key Responsibilities

• Act as the proactive point of contact for students, both in person and through phone, email, or chat.
• Assess student needs, and provide accurate guidance or direct them to appropriate resources.
• Provide students with clear and detailed information on programmes, activities, results etc as a means of proactive support.
• Identify when a student requires more specialised support and refer them to appropriate departments or professionals.
• Recognise signs of distress or crisis (emotional, financial, academic), respond with empathy, and connect students to immediate support options, including crisis intervention when appropriate.
• Maintain detailed and confidential records of students using the institution's student support management system.
• Work collaboratively with other departments to resolve student issues, such as holds on accounts, difficulties accessing services, or confusion about procedures. Advocate for student needs while balancing institutional policies.
• Be very familiar with operations and procedures.
• Provide culturally competent, inclusive service that respects diverse backgrounds and experiences. Contribute to a welcoming environment that supports student success and belonging.
• Stay up to date on changes in policies, support programmes, and student systems.
• Participate in regular training and contribute to service quality improvement initiatives. To be familiar with accessing and using data and technology to support student needs.

Qualifications Required

• Degree in Student Services, Education, Psychology, Communications, or a related field.
• 2-5 years of experience in a customer service or student support environment.
• Exceptional communication, active listening and writing skills.
• Demonstrated ability to work with students from diverse backgrounds.

About The Client: Our client, a leading provider of high-quality textile-based home décor, including bedding, curtains, cushions, and rugs, is expanding across the UK and are looking for dynamic professionals to grow with them. Their workplace is exciting, supportive, and full of opportunities for career development.

The Role The company is searching for an experienced Digital Marketing & Ecommerce Executive to manage and optimise their product listings across major online marketplaces, including Amazon, TikTok Shop, Temu, and Shein.

Responsibilities

• Execute digital marketing campaigns - SEO, PPC, social media.
• Plan, execute, and optimise paid media campaigns across Google Ads, Meta (Facebook/Instagram), and other digital platforms.
• Support eCommerce platform management including uploading content and managing product listings on sites such as Amazon, Shopify, TikTok, Shein, Temu.
• Handle product imagery and data for e-commerce platforms, across different brands.
• Analyse and report on campaign performance and web traffic metrics.
• Assist in customer acquisition and retention initiatives.
• Collaborate with design and content teams to create marketing material.
• Perform SEO and PPC activities to increase visibility and traffic.
• Conduct keyword research using tools like Helium 10 and Amazon Brand Analytics.

Requirements

• 2+ years of experience in eCommerce product listing and optimisation role.
• Proven track record of increasing product visibility and sales.
• Proficiency in SEO tools like Helium 10 and Amazon Brand Analytics.
• Strong analytical skills and attention to detail.
• Excellent copy writing skills for compelling product descriptions.
• Experience with TikTok Shop and other emerging platforms is a plus!

Why Join the Company?

• Career growth opportunities in a fast-expanding company.
• A dynamic, collaborative, and innovative work environment.
• A chance to make a real impact on our brand's success.
• Competitive Salary.

Our client is seeking experienced, motivated, and target-driven Collection Administrators to join their growing team. If you enjoy working in a results-driven environment and have strong administrative capabilities, this opportunity is for you.

Key Responsibilities

• Contact clients to follow up on outstanding payments.
• Update and maintain accurate records on internal systems.
• Handle queries professionally and provide feedback timeously.
• Prepare daily/weekly reports on collections progress.
• Liaise with clients and internal teams to resolve account issues.
• Ensure all documentation is organised and filed correctly.

Requirements

• Strong administration skills.
• Fully computer literate.
• 3-5 years' workplace experience.
• Excellent written and verbal communication in English/Afrikaans.
• Valid driver's licence (advantageous, not compulsory).

R Monthly Basic Plus Commission (Medical Aid)

We are recruiting on behalf of a well-established and reputable financial services organisation seeking a driven and target-focused Outbound Sales Consultant to join their dynamic team. This role is ideal for a confident sales professional with a passion for achieving targets and delivering excellent client service within the short-term insurance space.

Responsibilities

• Sell short-term insurance products (motor and household) telephonically.
• Achieve and exceed monthly sales targets and performance objectives.
• Ensure strict adherence to quality assurance and compliance standards.
• Manage productivity and operational efficiencies in line with business benchmarks.
• Handle objections professionally and resolve client concerns effectively.
• Build and maintain strong, long-term client relationships.
• Stay updated on new products, rate changes, regulatory updates and industry developments.
• Maintain compliance with FAIS Fit & Proper requirements.
• Adapt to changing operational requirements and business needs.

Experience

• Grade 12 (Matric).
• Minimum 2 years' experience in:
  • Outbound sales call centre environment OR
  • Face-to-face sales with measurable targets.
• Outbound sales experience is essential.
• Financial services experience (advantageous).
• RE5 qualification (advantageous).
• 30 FAIS Credits (Short-Term Insurance) - advantageous.
• Clear criminal and credit record.
• Fluency in English and at least one additional South African official language.

Knowledge & Skills

• Strong understanding of financial services legislation and regulations.
• Excellent communication and negotiation skills.
• Strong objection-handling ability.
• Computer literacy.
• Results-driven and target-orientated.
• Strong planning and organisational skills.
• Ability to treat customers fairly and ethically.

Why join the team

• Long-term career growth opportunities.
• A competitive salary.
• Commission.
• Medical aid and other benefits.

An international medical and travel assistance organisation is seeking a Global Response Centre Agent to join their Cape Town-based operations team. This role is ideal for an experienced claims professional who thrives in a fast-paced, high-pressure environment and is passionate about delivering exceptional customer service. You will act as the first point of contact for members, patients, and clients requiring medical or travel assistance, ensuring cases are managed efficiently and professionally from start to resolution.

Key Responsibilities

• Handle inbound assistance requests in a timely and professional manner.
• Manage and coordinate allocated emergency cases.
• Escalate cases in line with company guidelines and client procedures.
• Coordinate medical requirements with internal medical and operations teams.
• Liaise with local agents, client representatives, and security partners.
• Process and manage medical claims for specific clients.
• Maintain accurate case records and ensure data integrity within case management systems.
• Update and maintain the Global Contact Directory.
• Ensure strict confidentiality and information security compliance.
• Perform additional duties as required by management.

Minimum Requirements

• Grade 12 / Matric (essential).
• Minimum 2 years' claims handling experience within: Medical assistance / Travel assistance / Insurance / Or related claims-based environment (essential).
• Experience within a contact centre, emergency response or assistance environment.
• Excellent verbal and written English communication skills (fluent essential).
• Strong computer literacy (CRM, claims management or case management systems).
• Ability to work effectively in a high-pressure, time-sensitive environment.
• Strong attention to detail and accurate record-keeping skills.
• Sound decision-making ability within defined procedures.
• Willingness to work 24/7 rotational shifts.

Our client is looking for Customer Care Specialist - Student Support to provide high-quality . click apply for full job details