Customer Service Advisor - German & English

We are looking for German-speaking Customer Service Advisors to support an international online retail client. The role focuses on delivering high-quality customer support through multiple channels while ensuring a positive customer experience in a fast-paced environment.

Handle customer inquiries in German, providing accurate and professional support

Assist customers with orders, deliveries, returns, and general account-related questions

Ensure timely resolution of customer issues while meeting service quality standards

Document interactions clearly using internal systems

Collaborate with internal teams to ensure customer satisfaction

German language proficiency between B2 and C2 (written and spoken)

Good command of English for internal communication

Previous customer service or call centre experience is an advantage

Retail experience is a plus

Strong communication and problem-solving skills

Ability to work in a customer-focused and fast-paced environment

Basic computer skills and ability to navigate support systems

24/7 rotational shifts

Shift patterns may include nights, weekends, and public holidays

Additional benefits provided

One local flight to Durban provided prior to start date