TRAFFIC
Gauteng
Customer Resolution Specialist: Escalations
Sanlam Limited
South African Rand . ZAR 50,000 - 200,000
Job Description
A leading financial services company in Midrand is seeking a Customer Resolution Advisor to handle complex customer complaints within the insurance sector. The ideal candidate should have a minimum of 3 years in a customer-facing role and possess the ability to resolve escalated complaints effectively. This position offers an opportunity to develop your career in a dynamic environment, focusing on customer satisfaction and compliance with regulatory frameworks. Join us and be part of our commitment to exceptional service.
About This Role
Career insights for Customer Service Representatives positions
Salary Benchmark
R16,903/month
R12,178 to
R24,093/month
Source: WageIndicator ZAR data
Job Outlook
This career will have large numbers of openings.
Key Skills for This Role
Active Listening
Service Orientation
Speaking
Reading Comprehension
Critical Thinking
Common Technologies
Blackbaud Raiser's Edge NXT
Salesforce Sales Cloud
Airtable
Microsoft Access 365
Oracle Database Cloud Service
Microsoft Dynamics 365
Oracle JD Edwards EnterpriseOne
Oracle PeopleSoft Cloud Manager
Job Overview
Date Posted
12 Mar 2026
Salary
South African Rand . ZAR
50,000 - 200,000
Location
Gauteng, South Africa
Customer Service Representatives Insights
Median Salary (ZAR)
R16,903/month
Job Outlook
This career will have large numbers of openings.