Customer Relations / Customer Liaison Consultant

East Rand, Johannesburg

We are seeking an experienced Customer Care Centre Consultant (also known as Customer Liaison Officer, Customer Relations Consultant, Client Services Consultant) a group inthe motor industry. This role is ideal for someone with a bubbly, extroverted personality who thrives on delivering exceptional service to customers.

• 2-3 years' customer service experience in the motor industry at dealership or Hub(essential)
• Grade 12 or equivalent; tertiary qualification (certificate/diploma/degree) advantageous
• Business-level Afrikaans (reading, writing, and speaking) - non-negotiable
• Proficient in Microsoft Office + CMS (Dealer management system)
• Strong communication and interpersonal skills, able to handle high call volumes
• Polished, confident, and friendly personality with a proactive attitude
• Excellent negotiation, problem-solving, and customer engagement skills

• Handle high volumes of inbound and outbound customer calls professionally
• Manage the complete customer care process, including enquiries, bookings, complaints, and aftersales support
• Provide solutions and alternatives to customers within required timeframes
• Liaise with specialists where specialized information is needed
• Cold calling and lead generation
• Maintain detailed records and escalate issues to relevant managers
• Provide required management reports
• Maintain exceptional telephone etiquette and professionalism at all times.

Competitive market-related package