Customer Operations Specialist

The CustomerOperations Specialist will be responsible for deliveringhigh-quality, accurate, and efficient operational support tocustomers as part of the campaign. The role focuses onmanaging customers' queries, processing requests, andensuring adherence to campaign procedures and servicestandards.

This position isideal for individuals with strong attention to detail,excellent communication skills, and a customer-firstmindset.

• Handlecustomer enquiries and requests in line with campaignprocedures and SLAs
• Accuratelyprocess orders, updates, and changes in the CRM or internalsystems
• Maintain ahigh standard of data accuracy and record-keeping
• Monitor andmanage tickets, follow-ups, and escalations to ensure timelyresolution
• Supportcampaign initiatives by providing operational insights orfeedback on processes
• Collaboratewith team members to ensure consistent and reliable servicedelivery
• Adhere tocompliance, quality, and regulatory standards
• Assist withcontinuous improvement initiatives by identifying trends,gaps, or areas for process enhancement

QUALIFICATIONS/EDUCATION andEXPERIENCE:

• Minimum 1year's Customer Service or Call Centre Experience
• InternationalCampaign experiences is advantageous
• Ability towork in UK hours and weekends.

• Excellentspoken English communication skills (clarity, tone, andpronunciation)
• Strongcustomer-centric mindset with a problem-solvingapproach
• Ability to manage multiple conversations efficiently
• Highattention to detail and accuracy
• Strong timemanagement and organizational skills
• Resilient,adaptable, and able to work under pressure
• T ech-savvywith the ability to learn new systemsquickly
• Performance-basedIncentives
• Careerprogression and promotion opportunities
• GroupLife Plan (Life Cover, Disability Benefit and Dread Diseaseand Funeral Cover)