Customer Facing Supply Chain Analytics Manager

Location: Bryanston
Qualification: Degree in Supply Chain or related
Experience: Minimum 3 years' Supply Chain, Customer Service, or O2C analytical experience
Closing Date: 22 April 2026

With a history spanning over 150 years, Nestlé didn't become the world's leading food and beverages brand by chance. Perfection is at the heart of what we do, and our people are always looking for the next big idea to cement our status. We are now looking for a Customer Facing Supply Chain Analytics Manager to be based in Bryanston.

In this role you will be responsible for leading analytical excellence, insight generation, and digital enablement for the Customer Facing Supply Chain (CFSC) team. Drive improved forecasting, enhanced customer service delivery, and elevated availability through advanced data analytics, cross functional alignment, and strategic pipeline management. Act as the analytical backbone for O2C, inventory health, and customer centric service performance.

• Conduct deep dive analysis of the customer order pipeline to identify trends, risks, opportunities, and conversion gaps, ensuring visibility of demand versus supply constraints.
• Provide robust forecasting support by validating customer signals, enriching statistical forecasts with insight, and ensuring all forecast adjustments are data driven and transparent.
• Lead month end reporting consolidation across CSA teams by coordinating data inputs, validating accuracy, analyzing service performance drivers, and preparing clear narrative summaries for leadership.
• Drive alignment across CFSC, Sales, and Demand Planning on volume risks, upsides, and scenario planning to support a smooth month end close outside of normal working hour perimeters.
• Ensure governance of month end processes, including cut off tracking, backlog analysis, and performance reporting against OTIF, CFR, and availability KPIs.
• Work outside of normal hours over month end periods and need to be present for management of month end.

• Drive end to end resolution of O2C failures by investigating root causes, coordinating with CSA, DC operations, and Demand Capture, and ensuring corrective actions are implemented.
• Analyze national and customer specific stock positions, balancing supply constraints, DC capacities, and customer order patterns to optimize stock allocation and improve service levels.
• Lead risk identification using exception dashboards, proactively escalating stock gaps, late inbound risks, NPD shortages, and discontinuation sell through challenges.
• Collaborate with Logistics and Demand Planning to optimize stock holding and reduce write offs by improving inventory visibility, ageing tracking, and DC to customer alignment.
• Support scenario planning for constrained SKUs, proposing allocation strategies that safeguard availability for key customers and priority channels.
• Facilitate regular governance forums with the Market teams and NBS Centre, ensuring alignment on service performance, O2C adherence, digital adoption, and key operational priorities.
• Strengthen partnership across Sales, Logistics, Finance, CFSC, and Marketing by creating clear communication channels, aligning KPI expectations, and jointly problem solving ongoing service issues. Support flawless execution of OTIF, NPD launches, and promotional volumes by identifying early risks, coordinating stock flow, and ensuring cross functional readiness.
• Enhance customer engagement through structured AGS feedback, JBP inputs, and insight driven recommendations that improve service experience and collaboration quality.
• Establish a reputation as a trusted CFSC partner by ensuring transparency, timely updates, and consistent follow through on actions impacting the customer.

• Transform raw operational and customer data into actionable insights, providing business ready dashboards, analytics, and performance narratives to support decision making.
• Lead analysis of customer and internal surveys (e.g., AGS, internal stakeholder surveys) to identify systemic pain points, opportunity areas, and cross functional improvement priorities.
• Drive adoption and upskilling for digital reporting tools and dashboards by training users, simplifying data navigation, and embedding digital ways of working in CFSC routines.
• Enhance reporting accuracy and insight depth by improving data structures, developing new analytics, and refining KPI definitions for consistency across the business.
• Partner with NBS and functional teams to improve data quality, automate manual processes, and scale digital tools to support CFSC operations.

• Monitor stock availability, service levels, OTIF, OSA, and other customer KPIs to provide early visibility of risks and potential demand-supply misalignment.
• Utilize predictive analytics to identify potential service disruptions, such as inbound delays, stock shortages, or demand spikes, enabling proactive mitigation planning.
• Lead root cause analysis for availability shortfalls, ensuring actions are clearly defined, owners assigned, and progress monitored through governance forums.
• Partner with Sales and Supply Chain teams to safeguard on shelf availability through cross functional corrective actions, improved demand visibility, and strategic stock positioning.
• Build customer centric performance reporting, highlighting business impacts, risk scenarios, and targeted interventions to improve customer experience and performance outcomes.

• Recruit, train, develop and motivate the CFSC Analytics teams and ensure succession plans are in place for key roles.
• Attend to and administer all complex customer contact/complaints/challenges received and agree on mutually accepted solutions where appropriate.
• Ensure adherence to GLOBE best practices; assume complete responsibility for the team's KPIs, OMPs, Governance reviews, PDPs, leave, Concur, etc.

• Degree in Supply Chain or related
• Minimum 3 years' Supply Chain, Customer Service, or O2C analytical experience
• Strong Excel, Power BI, and data visualization capability
• Experience in exception management and inventory analytics
• Exposure to customer collaboration, JBP, AGS or commercial processes
• Working experience in Project management and implementation of major projects or change programmes
• Working experience in Key Account Customer
• Stakeholder management of 2 3 years
• Strong presentation and intermediate Excel skills