Customer Experience & Upsell Specialist

A leading South African company is seeking a dedicated Customer Service Representative based in Bloemfontein. The successful candidate will follow up on outstanding goods, process orders to ensure complete deliveries, and provide customer service aligned with agreed processes. Responsibilities include conducting pricing checks, handling tele-sales, minimizing returns, and maintaining customer relationships through effective communication. A strong ability to capture sales information accurately is essential for managing reports and trends.