Customer Experience Team Lead

A telecommunications company is seeking a Customer Service Team Leader to enhance customer experience and lead a dedicated team. The role involves supervising daily activities, managing escalated issues, and providing training to team members. Ideal candidates should have 3-5 years' experience in customer service, with leadership roles preferred. Strong skills in performance monitoring, customer interaction, and conflict resolution are required. This position offers a great opportunity to shape the customer service experience and drive success within the team.