Customer Experience Specialist - OTC Ops (Johannesburg)

Location: Johannesburg As a Customer Service Specialist, you will play a key role in delivering operational excellence and an outstanding customer experience within Stryker's South Africa business. Acting as a central point of contact before and after product transactions, you will support customers, distributors, and internal stakeholders to ensure seamless coordination across the Order-to-Cash (OTC) process.Assist in training and mentoring junior team members, contributing to knowledge sharing and team capability development.College or university degree, or equivalent relevant experience 1-2 years of experience if holding a degree; 5+ years of relevant experience if no degree Excellent understanding of Customer Service process flows and documentation retention practices Advanced knowledge of MS Excel, MS Outlook, MS Word, and internet tools Good ERP system knowledge Ability to work independently and apply professional judgment with minimal supervision Strong problem-solving skills and ability to make sound operational decisions Experience with Business Process Analysis Experience in reverse logistics or consignment-based industries (e.g., medical device or healthcare markets) Please note : The Hiring Manager for this role will be Senior Supervisor, Customer Service . We are looking to hire multiple candidates for this position; we have 2 openings available for the same role in Johannesburg.