TRAFFIC
Western Cape
Customer Experience Specialist - Financial Services
Tp-8f723eaf
Job Description
Tp-8f723eaf is looking for Customer Service Agents in Cape Town, South Africa. These agents will be the first point of contact, ensuring high-quality standards in customer interactions across various channels including voice calls, chat, and email. They must resolve complaints and deliver exceptional service while meeting performance targets. Candidates should have at least 6 months of customer service experience, preferably in a contact center. Training will be provided upon hiring. Adherence to regulatory compliance and internal policies is mandatory.
About This Role
Career insights for Customer Service Representatives positions
Salary Benchmark
R16,903/month
R12,178 to
R24,093/month
Source: WageIndicator ZAR data
Job Outlook
This career will have large numbers of openings.
Key Skills for This Role
Active Listening
Service Orientation
Speaking
Reading Comprehension
Critical Thinking
Common Technologies
Blackbaud Raiser's Edge NXT
Salesforce Sales Cloud
Airtable
Microsoft Access 365
Oracle Database Cloud Service
Microsoft Dynamics 365
Oracle JD Edwards EnterpriseOne
Oracle PeopleSoft Cloud Manager
Customer Service Representatives Insights
Median Salary (ZAR)
R16,903/month
Job Outlook
This career will have large numbers of openings.