TRAFFIC
Western Cape
Customer Experience Specialist (Financial Services)
Teleperformance
Job Description
A customer service firm in South Africa is looking for Customer Service Agents to maintain high-quality standards while providing exceptional customer care. Candidates should have at least 6 months' experience in customer service, preferably in a contact center. Responsibilities include handling customer contacts across various channels, resolving complaints, and achieving performance targets. Commitment to integrity and professionalism is essential. The role may require passing background checks for employment.
About This Role
Career insights for Customer Service Representatives positions
Salary Benchmark
R16,903/month
R12,178 to
R24,093/month
Source: WageIndicator ZAR data
Job Outlook
This career will have large numbers of openings.
Key Skills for This Role
Active Listening
Service Orientation
Speaking
Reading Comprehension
Critical Thinking
Common Technologies
Blackbaud Raiser's Edge NXT
Salesforce Sales Cloud
Airtable
Microsoft Access 365
Oracle Database Cloud Service
Microsoft Dynamics 365
Oracle JD Edwards EnterpriseOne
Oracle PeopleSoft Cloud Manager
Customer Service Representatives Insights
Median Salary (ZAR)
R16,903/month
Job Outlook
This career will have large numbers of openings.