TRAFFIC
Western Cape
Customer Experience Specialist: CRT & Correspondence
Clicks Group Limited
Job Description
A leading retail company in Cape Town is hiring a Contact Centre Consultant to join the Marketing department. The role focuses on resolving customer queries and complaints through efficient communication methods while maintaining high service standards. Candidates must possess at least 2 years of experience in e-commerce customer service and have strong communication skills. This fixed-term position offers valuable experience in a dynamic work environment.
About This Role
Career insights for Customer Service Representatives positions
Salary Benchmark
R16,903/month
R12,178 to
R24,093/month
Source: WageIndicator ZAR data
Job Outlook
This career will have large numbers of openings.
Key Skills for This Role
Active Listening
Service Orientation
Speaking
Reading Comprehension
Critical Thinking
Common Technologies
Blackbaud Raiser's Edge NXT
Salesforce Sales Cloud
Airtable
Microsoft Access 365
Oracle Database Cloud Service
Microsoft Dynamics 365
Oracle JD Edwards EnterpriseOne
Oracle PeopleSoft Cloud Manager
Customer Service Representatives Insights
Median Salary (ZAR)
R16,903/month
Job Outlook
This career will have large numbers of openings.