Customer Experience Leader - Manufacturing Service Excellence

A well-established manufacturing organization in South Africa is searching for a Customer Service Manager to lead its customer service function. The ideal candidate will manage the entire customer journey, drive performance, and lead a team to ensure operational excellence. Responsibilities include overseeing order management, improving customer service processes, and developing staff capabilities. Proven management experience is essential, along with a background in the manufacturing sector. This role is a crucial element in enhancing customer satisfaction and retention.