Customer Experience Leader for Tech Support Ops

A growing web hosting company in Cape Town is seeking an experienced Customer Service Manager to lead their support team. You will oversee daily operations, improve customer experience, and ensure a high-quality support service. Responsibilities include managing team performance, collaborating with other departments, and reporting on metrics. The ideal candidate should have strong leadership skills and experience in technical support or web hosting environments. This role requires exceptional communication skills and a customer-centric mindset.