TRAFFIC
Western Cape
Customer Experience Leader for Tech Support Ops
1-gird South Africa
South African Rand . ZAR 200,000 - 300,000
Job Description
A growing web hosting company in Cape Town is seeking an experienced Customer Service Manager to lead their support team. You will oversee daily operations, improve customer experience, and ensure a high-quality support service. Responsibilities include managing team performance, collaborating with other departments, and reporting on metrics. The ideal candidate should have strong leadership skills and experience in technical support or web hosting environments. This role requires exceptional communication skills and a customer-centric mindset.
About This Role
Career insights for First-Line Supervisors of Non-Retail Sales Workers positions
Salary Benchmark
$84,570/year
Source: O*NET (USD)
Key Skills for This Role
Active Listening
Management of Personnel Resources
Monitoring
Speaking
Coordination
Common Technologies
Oracle Marketing Cloud
Salesforce Platform
Salesforce Sales Cloud
YouTube
Cisco Webex
8x8 Work
Zoom
Microsoft Dynamics 365
Job Overview
Date Posted
17 Feb 2026
Salary
South African Rand . ZAR
200,000 - 300,000
Location
Western Cape, South Africa