TRAFFIC
Western Cape
Customer Experience & Insights Lead
Woolworths Financial Services
South African Rand . ZAR 300,000 - 400,000
Job Description
A major financial service provider in Cape Town is seeking a Customer Experience Manager to lead its research and insights function. The ideal candidate will be responsible for managing customer research projects and collaborating with teams to enhance the customer journey. With 6-8 years of relevant experience and strong leadership skills, the selected candidate will play a critical role in driving customer strategy while overseeing a dedicated team. This position is a full-time opportunity, focusing on delivering high-impact insights that benefit both customers and the business.
About This Role
Career insights for First-Line Supervisors of Non-Retail Sales Workers positions
Salary Benchmark
$84,570/year
Source: O*NET (USD)
Key Skills for This Role
Active Listening
Management of Personnel Resources
Monitoring
Speaking
Coordination
Common Technologies
Oracle Marketing Cloud
Salesforce Platform
Salesforce Sales Cloud
YouTube
Cisco Webex
8x8 Work
Zoom
Microsoft Dynamics 365
Job Overview
Date Posted
12 Mar 2026
Salary
South African Rand . ZAR
300,000 - 400,000
Location
Western Cape, South Africa