TRAFFIC
Gauteng
Customer Experience Consultant - Service Center
Absa Bank
Job Description
A leading regional bank in Johannesburg seeks to enhance customer experience through excellent service and efficient query handling. The role includes managing customer interactions, identifying service breakdowns, and ensuring compliance with regulatory standards. Candidates should possess a Higher Certificate and demonstrate strong skills in analyzing customer feedback. The position emphasizes personal growth and innovation in customer service delivery, positioning the individual to make a significant impact in shaping the bank's future.
About This Role
Career insights for Customer Service Representatives positions
Salary Benchmark
R16,903/month
R12,178 to
R24,093/month
Source: WageIndicator ZAR data
Job Outlook
This career will have large numbers of openings.
Key Skills for This Role
Active Listening
Service Orientation
Speaking
Reading Comprehension
Critical Thinking
Common Technologies
Blackbaud Raiser's Edge NXT
Salesforce Sales Cloud
Airtable
Microsoft Access 365
Oracle Database Cloud Service
Microsoft Dynamics 365
Oracle JD Edwards EnterpriseOne
Oracle PeopleSoft Cloud Manager
Customer Service Representatives Insights
Median Salary (ZAR)
R16,903/month
Job Outlook
This career will have large numbers of openings.