TRAFFIC
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Customer Experience Advisor, Alternative Channels (12m FTC)
Rmbwestport
Job Description
A leading financial services organization is seeking a FNB Community Advisor for a fixed-term contract. The role focuses on delivering exceptional customer experiences by providing tailored product solutions and directing clients to suitable service channels. Ideal candidates are South African citizens with an NQF 4 qualification or higher and 1-2 years' experience in client services. Strong communication skills and a customer-centric approach are essential. The position is based at an FNB Alternative Channel with opportunities for personal and professional growth.
About This Role
Career insights for Customer Service Representatives positions
Salary Benchmark
R16,903/month
R12,178 to
R24,093/month
Source: WageIndicator ZAR data
Job Outlook
This career will have large numbers of openings.
Key Skills for This Role
Active Listening
Service Orientation
Speaking
Reading Comprehension
Critical Thinking
Common Technologies
Blackbaud Raiser's Edge NXT
Salesforce Sales Cloud
Airtable
Microsoft Access 365
Oracle Database Cloud Service
Microsoft Dynamics 365
Oracle JD Edwards EnterpriseOne
Oracle PeopleSoft Cloud Manager
Customer Service Representatives Insights
Median Salary (ZAR)
R16,903/month
Job Outlook
This career will have large numbers of openings.