Customer Experience Administrator - Pretoria

LOCATION

Pretoria Campus

OVERALL PURPOSE OF THE JOB

To ensure a student-centric environment that delivers a holistic experience aligned with the brand promise. The role supports academic and operational excellence through front-of-house management, administrative support, and coordination of campus activities.

KEY RESULT AREAS

• Manage the front of house duties at reception of the campus and answer telephonic calls and emails in a professional manner and route call to the required extension
• Welcome and oversee and maintain the availability of refreshments and ensuring a hospitality experience
• Oversee and co-ordinate the general tidiness of the front-of house area.
• Answer incoming calls, directing calls, receiving and distributing messages in a professional and friendly manner.
• Ensure a student centric environment and culture that focuses on achieving a holistic student experience in line with the brand promise
• Greet and attend to all people entering reception in a friendly and courteous manner upon entering offering assistance
• Escort any visitors to the required area (ie reception area/interview rooms/conference room etc) and provide refreshments. Assist with preparation for any functions held on Campus and attend functions where required
• Co-ordination of ad hoc projects as per Campus Head planner, as and when required. (Eg recycling initiative, open day prep, graduation prep)
• Invigilation of External Exams
• Assist in maintaining a high level of service as first point of contact with students, lecturers, staff, fee payers and suppliers
• Prepare and display "Welcome Notices" for guests on Campus

Administration, operational, customer support, internal and external(Students; Lecturers; Centralized/Support team)

• Administrative support to students e.g. printing, issuing of uniform
• Booking of couriers for moderation (and any other courier requirement) as per academic timelines.
• Maintenance and upkeep of the POE filing room
• Assist students with use of the Branded virtual space on campus knowledge sessions.

Providing academic support to lecturers where needed and assisting with the smooth running of the registration process

• Manage process with regards to new and returning students uniform, academic material and knife sets as set out by the Academic Team and to report on variances
• Assisting learners on IIE assist with related queries such as refunds and deferrals. General SIS/finance queries & directing students to relevant departments
• Attend Academic, Lecturing and Campus Operations meetings and record meeting minutes.
• Communicate all academic operational changes (events/presentations) to lecturers & Students in consultation with the CH
• Management of visitors and staff sign in process and compiling registers
• Management of the campus diaries and assists in scheduling appointments of prospective students and preparation of interview forms & portfolio files as required.
• Responsible for issuing and storage of uncollected Student certificates.

The Effective and efficient use of systems and processes pertaining to the financial aspect of the campus andSupport with campus duties to ensure campus requirements

• Assists Finance with debtor's book queries, as requested (virtually redirected to Finance)
• Assist with redirecting queries from fee payers on monthly statements to Finance and ensuring follow up

Providing assistance to Sales in line with Brand objectives

• Understand our product offering and assist in preparing and representing the brand

Identify functional and behavioral development opportunities for overall improvement

• Create an individual development plan in collaboration with the Campus Head to target specific opportunities for growth
• Self-driven development for self

QUALIFICATIONS:

• Grade 12 qualification (non - negotiable).
• Certificate Diploma/ Degree in Communication/ Administration will be an added advantage
• MS Office Full package.
• MS Office Advanced.

EXPERIENCE:

• 2 years administration front office.
• 1-year Executive assistant.

SKILLS:

• Advanced Oral & Written Communication.
• Time Management & Planning.
• Willingness to Learn.
• Customer Service Focused.
• Excellent communication and interpersonal skills.