Customer Experience Administrator - Port Elizabeth

LOCATION

To ensure a student-centric environment that delivers a holistic experience aligned with the brand promise. The role supports academic and operational excellence through front-of-house management, administrative support, and coordination of campus activities.

• Welcome and oversee and maintain the availability of refreshments and ensuring a hospitality experience
• Oversee and co-ordinate the general tidiness of the front-of house area.
• Answer incoming calls, directing calls, receiving and distributing messages in a professional and friendly manner.
• Ensure a student centric environment and culture that focuses on achieving a holistic student experience in line with the brand promise
• Greet and attend to all people entering reception in a friendly and courteous manner upon entering offering assistance
• Escort any visitors to the required area (ie reception area/interview rooms/conference room etc) and provide refreshments. Assist with preparation for any functions held on Campus and attend functions where required
• Co-ordination of ad hoc projects as per Campus Head planner, as and when required. (Eg recycling initiative, open day prep, graduation prep)
• Invigilation of External Exams
• Assist in maintaining a high level of service as first point of contact with students, lecturers, staff, fee payers and suppliers
• Prepare and display "Welcome Notices