Customer Excellence Champion

Centurion, South Africa Posted on 03/23/2026

Lumenii is a talent management technology and consulting business that helps organisations make better people decisions through data-driven talent management using psychometric assessments and practical talent solutions. We combine science, psychology, and technology to help our clients hire, develop, and retain the right people.

Purpose of the role

The Customer Excellence Champion is the first point of contact for external clients and internal teams, ensuring a seamless, responsive, and professional support experience across all services, coordination, and administrative activities.

You will manage the company's psychometric assessment platforms and Customer Relationship Management (CRM) system, coordinate accreditation training, resolve client platform and assessment queries, and quality-check deliverables, ensuring that every project is coordinated, on time, and delivered to the company's standards.

KEY RESPONSIBILITIES:

• Coordinate day-to-day client interactions including client onboarding onto assessment platforms; scheduling of training, assessments, and post-training practical sessions; and assessment administration.
• Act as the primary operational point of contact for client queries and operational requests, ensuring all project deliverables are tracked, actioned, and delivered on time.
• Assist with the preparation of client documentation such as contracts, service level agreements, and proposals.

• Administer and maintain client and candidate data across the company's assessment platforms and CRM, including uploading candidate information, setting up user accounts, distributing assessment reports, and troubleshooting system issues.
• Maintain accurate records, compile data, and prepare operational reports.

• Schedule and coordinate accreditation training for clients seeking to use the company's assessment tools, track their progress and competence through post-training practical sessions, and issue accreditation certificates and CPD points upon completion.
  

• Log, prioritise, and resolve client support tickets relating to assessment platform queries, report generation, and technical issues within agreed service levels, referring queries beyond the scope of the role to the appropriate team members.

• Ensure assessments are correctly configured, quality-check all deliverables before client release, and handle confidential psychometric data and personal information with professionalism and discretion.
  

• A diploma (NQF Level 6) in Human Resources, Business Administration, or a related field.
• At least 2 years' experience in a client support, coordination, operations, or training administration role.
• Proficiency in the Microsoft Office 365 suite.
• Knowledge of data handling, confidentiality requirements, and professional ethics.

• A bachelor's degree in a related field (NQF 7)
• Experience in psychometrics, assessments, HR technology, SaaS, or talent management environments.
  
• Join a purpose-driven business that is changing the way organisations hire, develop, and grow talent.
• Be part of a smart, values-led, and collaborative team.
• Opportunity to grow your capability in a business that blends psychology, technology, and service excellence.
• Contribute to work that genuinely helps people and businesses make better decisions.