TRAFFIC
Gauteng
Customer Engagement Agent - Inbound & Outbound Support
Tracker South Africa
Job Description
A leading tracking services provider is seeking a Customer Engagement Agent to support their Customer Service department. Located in Randburg, this role involves answering calls, resolving queries, and maintaining customer satisfaction in a high-pressure environment. The ideal candidate has 3-4 years of call center experience, with a focus on various customer complaints, and should demonstrate a passion for excellent customer service. Knowledge of Tracker products is a plus.
About This Role
Career insights for Customer Service Representatives positions
Salary Benchmark
R16,903/month
R12,178 to
R24,093/month
Source: WageIndicator ZAR data
Job Outlook
This career will have large numbers of openings.
Key Skills for This Role
Active Listening
Service Orientation
Speaking
Reading Comprehension
Critical Thinking
Common Technologies
Blackbaud Raiser's Edge NXT
Salesforce Sales Cloud
Airtable
Microsoft Access 365
Oracle Database Cloud Service
Microsoft Dynamics 365
Oracle JD Edwards EnterpriseOne
Oracle PeopleSoft Cloud Manager
Customer Service Representatives Insights
Median Salary (ZAR)
R16,903/month
Job Outlook
This career will have large numbers of openings.