TRAFFIC
Western Cape
Customer Care Specialist: Tech Support & Escalations
Capita
Job Description
A leading contact center services company in Cape Town is looking for a Customer Advisor to deliver exceptional customer service and handle inquiries. The role requires strong communication and problem-solving skills, along with the ability to assist customers with technical issues. Ideal candidates will have previous customer service experience, a Grade 12 qualification, and the ability to work various shifts. The company offers a comprehensive benefits package including medical aid, provident fund, and opportunities for professional development.
About This Role
Career insights for Customer Service Representatives positions
Salary Benchmark
R16,903/month
R12,178 to
R24,093/month
Source: WageIndicator ZAR data
Job Outlook
This career will have large numbers of openings.
Key Skills for This Role
Active Listening
Service Orientation
Speaking
Reading Comprehension
Critical Thinking
Common Technologies
Blackbaud Raiser's Edge NXT
Salesforce Sales Cloud
Airtable
Microsoft Access 365
Oracle Database Cloud Service
Microsoft Dynamics 365
Oracle JD Edwards EnterpriseOne
Oracle PeopleSoft Cloud Manager
Customer Service Representatives Insights
Median Salary (ZAR)
R16,903/month
Job Outlook
This career will have large numbers of openings.