Customer Care Administrator

The Customer Care Administrator is responsible for delivering customer service that is best, focusing on continuous improvement, speed and proficiency of internal processes as well as maintaining accurate information in our internal systems will be key to the success of this role.

• Respond to all customer complaints and Inquiries, telephonically and on social media.
• Post all complaints onto customer care group, follow up until resolved.
• Update group reports.
• Respond to all social media reviews (Facebook, Google & Twitter).
• Call customer and filter complaints before they reach stores daily.
• Send emails to stores and customers daily.
• Deliver the mechanisms that support all aspects of the customer's journey.
• Focus on obtaining a solution for a query within time constraints.
• Confidentlyhandle a wide range of queries / exceptions from our customers, colleagues, and external industry parties.
• Ensure all customer communications are of thehighestquality.
• Continually highlight opportunities for improvements to our processes.

• Qualification in Administration advantageous.
• 1-2 years customer care experience.
• Experience in social media advantageous.
• Computer literate.
• Excellent customer service skills.
• Excellent command and use of English, both written and verbal.
• Attention to detail.
• Able to navigatethrough various systems at once.
• Good attendance and performance driven.