Crypt Support Worker

We are looking for a dedicated and empathetic team member to join us in delivering life changing support and building meaningful relationships with our service users.

Job Title

Support Worker

Location

St. George's Crypt - Main Site, Great George Street

Start Date

ASAP

Hours

37.5 (Monday - Friday)

Contract

Permanent

Reporting To

Project Lead

About the Charity

'Ending Homelessness, Restoring Lives, and Sharing God's Love.'

Rooted in Christian compassion, our mission is to ensure that every person in Leeds has access to shelter, support, and dignity - regardless of background - through compassionate care on their journeys out of homelessness.

About Our Employees

The twin objectives of St George's Crypt are the relief of hardship and poverty among those living with homelessness, poverty and addiction in the city of Leeds and beyond; and the advancement of the Christian religion for public benefit. Therefore, it is key for the employees and volunteers of the Crypt to be sympathetic to the Christian faith which underpins all our work.

Safeguarding Responsibilities

• Enforcing the company's safeguarding policy.
• Being alert to and recognising welfare issues, being sure to challenge poor practice.
• Sharing appropriate information with relevant people.
• Continually working with the families of residents and service users, sharing information and contributing to plans if a concern is investigated.
• Ensuring that all staff having contact with children, vulnerable adults and/or their families have received appropriate training on safeguarding issues.
• To understand and implement working practices set by the Safeguarding Adults and Children Board.
• To understand and implement working standards set by the domestic violence and abuse quality mark documentation.

Charity Wide Responsibilities

• Model the Christian values of forgiveness and compassion in communicating with all staff, volunteers, and clients.
• Value and respect the prayer life that underpins the work of the Charity.
• Recognise the holistic needs of all service users both practical and spiritual and either respond directly or refer as appropriate.
• Be willing to advocate the Charity to other churches and organisations.
• Attend training courses and conferences in order to maintain personal development as agreed with Line Manager.
• Due to the nature of the role and the workplace, the post holder must be over 18 years of age.

Job Purpose

• To be part of a team offering a welcoming accessible environment for clients requiring the services that are provided at St George's Crypt.
• To be part of a team facilitating a 24 hour 7 day a week delivery of services.
• To seek to offer privacy, respect, choice and independence, encouraging clients to take responsibility for themselves and others.
• To provide safe and secure accommodation for residents.

Key Job Role Responsibilities and Main Tasks Support Role

• Develop professional relationships with service users.
• Use tools available, such as the needs assessment to access the immediate and future support for individuals.
• Sign-post to services outside of the Charity where appropriate and clearly document any outcomes or referrals.
• Ensure a clean, safe and welcoming atmosphere - offering hospitality in a warm and friendly manner.
• Maintain a safe and appropriate service by adhering to policies and procedures of the Charity.
• Provide cover for any staff as necessary and as directed by the Team Leader.
• To be part of a rota covering 24/7 365 days a year

Administrative Duties and Record-Keeping

• Draw up verbal and written reports for presentation within and outside the Charity as appropriate and directed. Ensure all resident and volunteer records are maintained appropriately.

Relationship Building and Communication

• Liaise as appropriate with the Benefit Agency, Local Authority, medical services, other agencies, visitors, volunteers and supporters of the Charity in order to realise appropriate outcomes for the individuals.
• Attend staff meetings as appropriate and as directed.

Personal Development

• Attend regular training courses and conferences to maintain personal development as approved by CEO and agreed by line manager.
• Utilise the 'Develop Me' website.
• Attend regular supervisions with line manager.

The tasks and responsibilities listed above are not exhaustive and may be amended according to the needs of the Charity. Employees are expected to work flexibly in responding to external and internal initiatives to support the needs of the Charity.

Person Specification Essential Charity Wide

• Flexible attitude towards working arrangements
• Professional attitude and approach
• Excellent people skills
• Ability to deal with difficult situations
• Flexible towards working arrangements
• Any experience of working with people in a paid or voluntary capacity, especially in a similar environment would be useful
• Experience working with a team and demonstrating a commitment to working with and assist disadvantaged people including victims of addiction would be an advantage
• Experience in working in the third sector is an advantage
• Experience in working for a care provider is an advantageCoaching skills

Additional Requirements

Due to the nature of the role and the workplace, the post holder must be over 18 years of age.

If you would like to apply for either of these positions, please send your CV and a cover letter to by the 11th of March.