Coordinator - Business Services - South Africa

Job Description

You will manage the CIMA reception, ensuring you answer calls, you make visitors feel welcome and you attend to them swiftly and politely. You will help process, print, post/collect, and track all regional certificates for students and members. You will report to the Manager - Operations, onsite at our offices in Johannesburg.

• Greet visitors and ensure they are attended to swiftly. Welcome and offer general information to students, members, prospects, and other visitors.
• Handle face-to-face queries including questions about the organisation and products.
• Promptly answer switchboard, screen and direct calls to the correct destination.
• Manage the requirements for stationery, printer cartridges, groceries, refreshments and other consumables in the office.
• Ensure resolution of faults for equipment for office such as switchboard, franking machine, photocopier, light bulbs, faulty plugs.
• Work with Operations and facilities specialist to collaborate with external contractors, landlord, and cleaners for repairs and services and to ensure the workspace is clean and free of defects.
• Prepare outbound post daily, courier services, sort incoming post, post welcome packs.
• Manage the regional certificate process. Process certificates for members and students, send email notifications and forms to students/members. Oversee print runs. Complete the registered mail list of certificates ready for franking and postage. Add all requests onto the CRM profile for follow-up queries.
• Develop, document, and improve the Regional Certificate process on an ongoing basis. This will create continuous improvements in user experience. Ensure that all partners know the process and know how to track certificates using our CRM, Salesforce.
• Manage Conference room bookings, assist with refreshments and provide tech support for Audio/Visual and meetings set up.

• Matric level education.
• 0-1 years' related business experience including customer services, administrative responsibilities and switchboard experience.

We provide flexibility to help you achieve a good work-life balance. You'll be part of a global, diverse team that fosters an environment of inclusion and belonging where you are valued for who you are and where you come from.

We offer benefit options in and out of the workplace, including healthcare, annual leave, parental leave, an employee assistance program. We care about our employees' welfare and focus our benefits package on the benefits which support your wellbeing. We also recognise that everyone has different priorities, so in addition to our core benefits to support your health we offer flexible options for you to choose benefits that are right for you, your family and your lifestyle.

We believe in non-stop learning and are committed to investing in learning opportunities that help you reach your full potential and support your continued development.

At The Association, a Great Place to Work-Certified company, we are transforming the accounting and finance profession. We are future-focused, empowering the world's most accomplished accountants to stay relevant, meet today's demands, and prepare for tomorrow's challenges through quality education, resources, and training.

We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

ZA-ZA-Johannesburg

South Africa - Johannesburg 4 TH Floor 54 Melrose Boulevard Melrose ArchMelrose North Johannesburg 2196