Consulting Director Digital and GenAI

The Visa Consulting Director will drive the ambitious growth of VCA Digital and GenAI service line in terms of Business development, high value delivery, product development and thought leadership, especially around key topics like Generative AI, Product Design, Digital Acquisition (including performance enhancement) and E-Commerce Optimization. She/He will also deliver subject matter expertise and consulting support to VISA key clients across SEA and WCA subregions. The main objective of the role is to help deepen client relationships and optimize client performance by helping them design and assess their digital strategy, implement initiatives around their digital channels and in general capture the full potential from customers engaging on digital channels.

• Collaborate with VCA colleagues, Visa account executives and other Visa functions to cultivate and manage a pipeline of digital engagement opportunities with the largest SEA and WCA banks, merchants, MNOs and Governments.
• Lead and/or serve as a subject matter expert on consulting engagements in the sphere of Strategy, Digital Strategy, Digital Acquisition (including performance enhancement), Digital Spending, Digital Experience Design and Optimization (i.e. PXD), Generative AI and related areas.
  • Using VISA and external data to analyze client needs across the focus markets and identify opportunities for consulting assignments with VISA key clients.
  • Drive sales pitches.
  • Drive delivery to key engagements and projects with clients.
  • Lead or contribute to internal problem solving sessions.
  • Prepare for, and participate in, client discussions.
• Work closely with other VISA groups, including Marketing Services, Issuing Solutions, Commercial and Money Movement to ensure a seamless Consulting experience.
• Lead the development of the Digital Service with the objective of creating an End to End shop able to support Visa partners from strategy to implementation and execution. The following activities are included:
  • Identifying key priorities and needs in respective markets.
  • Business development and driving clients' engagements.
  • Exceptional delivery to engagements.
  • Development of thought leadership, including writing papers.
  • Scaling the PXD offering, in closer collaboration with other practice areas and leveraging the global expertise of VCA.
  • Scaling the offering in the space of Generative AI, supporting the advisory proposition with the development of proof of concept and concrete use cases.
  • Launching and scaling services to optimize e commerce, aimed at supporting merchant clients across multiple industries (e.g., airlines, hospitality, retail).
  • Where appropriate, work with designated practice areas globally to incorporate best practice, source analytical or other services and leverage global consulting solutions.
  • Help the talent growth of the practice through team development and the hire of new talents.

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.

• 10 or more years of work experience with a Bachelor's Degree or at least 8 years of work experience with an Advanced Degree (e.g., Masters, MBA, JD, MD) or at least 3 years of work experience with a PhD.

• 12 or more years of work experience with a Bachelor's Degree or 8 10 years of experience with an Advanced Degree (Masters, MBA, JD, MD) or 6+ years of work experience with a PhD.
• Bachelor's degree or equivalent. Master's degree preferred.
• At least 12 years of overall work experience (including solid experience in top tier consulting firms).
• At least 8 years of solid experience in Digital, including customer acquisition on digital channels, digital channel development and optimization, digital marketing, digital strategy, gained within a top tier bank or the financial services practice of a top tier consulting firm.
• Expertise in knowledge and familiarity with the use of the most relevant GenAI tools.
• Experience in mobile banking and on digital only banks would be an important plus.
• Combination of regional and global experience is also desired; previous work experience across multiple CEMEA sub regions (Middle East, Ukraine, Kazakhstan, and other Former Soviet Union countries, South Eastern Europe, Africa) would be a differentiating factor.
• At least 5 years of experience in top tier management consulting and deep consulting skills and client engagement capabilities.
• Strong track record of delivering complex strategy projects for large clients and leading strategy engagements end to end.
• Diplomatic skills to work in a multi functional environment and ability to extract desired outcomes.
• Comfortable interacting with and presenting to senior management of clients and VISA.
• Highly analytical with advanced PowerPoint and Excel skills.
• Superior project management skills. Fluent communicator.
• Results driven, flexible, and both internally and externally customer focused.
• Able to travel frequently and work on client sites.
• Self motivated and able to use own initiative with limited direction.
• Strong teamwork and collaboration skills with the ability to work effectively with inter disciplinary groups.
• Ability to work in a multicultural environment.
• Fluency in English is mandatory; fluency in French would be a plus.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.