Concierge (Unicare Bellville)

Job category: Other: FMCG, Retail, Wholesale and Supply Chain

Contract: Permanent

EE position: Yes

Clicks Group

Are you passionate about customer service and interested in an exciting opportunity? Unicare is looking for a Concierge to join the Dispensary Support Department. This role will be based in the 24HR Pharmacy in Bellville, Cape Town.

Job Objectives

• To assist and direct customers to the correct queue for prescription or over-the-counter (OTC) medication.
• To assist customers with opening customer profiles, linking their Clicks ClubCard, and updating customer information when required.
• To manage the handout counter by removing buzzers and ensuring there is always a pharmacist available to sign out medication.
• To direct customers to the coffee shop or seating area while waiting for medication.
• To provide special assistance to elderly, disabled, or mobility-impaired customers by directing them to the seating counter and notifying an assistant or pharmacist.
• To answer incoming telephone calls and take messages when pharmacists are unavailable.
• To collect and remove empty containers and ensure they are taken to the back area.
• To collect all signed-out parcels from the handout counter.
• To check parcels for blister packs, deliveries, and calling requirements.
To record calling parcels in the calling book and ensure customers sign upon collection of medication.
• To ensure parcels are rung up by the cashier on the relevant account and placed in the designated crate for hospital driver collection.
• To scan, label, and file paperwork and script copies accurately.
• To ensure pharmacist and assistant nameplates are correctly displayed and updated according to shift changes.
• To check stationery levels daily for both day and night shifts.
• To ensure all workstations are sanitised and maintained to hygiene standards.
• To uphold high standards of customer service at all times.

Education and Experience:

• Previous pharmacy, retail, sales or customer service experience in a customer facing role within a pharmacy/retail store operations environment (essential)

Job related knowledge and skills:

• Pharmacy/Retail background
• Knowledge of customer service excellence
• Strong customer orientation
• Following instructions and procedures
• Delivering Results and Meeting Customer Expectations
• Working with people
• Coping with Pressures and Setbacks

This role is expected to work shifts as per the roster.